We are happy to send multiple images by email of any beam or beams prior to despatch, so that you can see exactly what we are supplying to you. 

If you are not happy, for any reason, on receipt of any of our beams, we are pleased to provide a replacement, at no additional charge, or to offer you a full refund. 

We have been supplying oak beams for over 20 years.  Sometimes genuine errors do occur and in these rare cases we will do all that we can to make things right.